Privacy Policy and Personal Data

Introduction

The privacy and security of the personal data of our users and visitors are aspects of vital importance and constitute for us a fundamental commitment with all those who are related to our Clinic.

For this reason, we recommend reading this document, so that you can understand how we treat data and how we promote the security and confidentiality of data that is collected directly from the holders or via the website www.monumentalclinic.com, or through our social networks.

The access and use of this website www.monumentalclinic.com, confers the condition of user to its visitor.

The processing of your personal data comprises the following aspects:

Identification of the website owner:

The company Rui César Oliveira de Almeida – Serviços Médicos, Lda. is the legitimate owner and consequently responsible for the website and as such undertakes to guarantee the privacy of the personal data of its users in line with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR).

1. Definition

1.1. Personal data should be understood as information of any nature and support, including sound and image, relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, namely by reference to an identification number or to one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity.

1.2. Cookies should be understood as the temporary recording of small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser (browser). Placing cookies will help the website to recognize your device the next time you visit.

2. Controller and National Control Authority

2.1 Monumental Lido Medical Center is the entity responsible for collecting and processing the personal data of users, namely by the categories of data collected, how they are processed and the purposes for which they are used.

2.2. The Portuguese supervisory authority is the National Data Protection Commission (CNPD): Avenida Don Carlos I, nº134 1.º Andar, 1200-651 Lisboa, email geral@cnpd.pt

3. Personal Data Categories

In order to carry out its activities, Monumental Lido Medical Center processes the following categories of personal data:

3.1 Identification data (first name and identification document number);

3.2 Demographic data (gender, date of birth, country of residence, nationality);

3.3 Contact details (phone, email, address);

3.4 Payment data (NIF, Credit Card number, NIF)

3.5 Data from social networks and visits to the www.monumentalclinic.com website;

4. Dados Pessoais Recolhidos e Finalidades

4.1. No decorrer do acesso ao website, assim como na sua navegabilidade, são recolhidos de forma automática um conjunto de dados informáticos, gravados de forma temporária em ficheiros próprios, sendo eliminados de forma também automática após determinado período. A recolha destes dados tem objetivos meramente técnicos, como sejam a configuração da ligação, a segurança do sistema, a administração técnica da rede e a otimização do nosso sítio. Os dados a que nos referimos são os seguintes:

4.1.1. Endereço IP do processador requerente;

4.1.2. Informação sobre a localização geográfica;

4.1.3. Informações sobre as suas visitas e uso deste website, incluindo a duração da visita, as exibições de páginas e os caminhos de navegação do website;

4.1.4. Data e hora de acesso;

4.1.5. Nome e url do ficheiro transferido;

4.1.6. Volume dos dados transmitidos;

4.1.7. Informação de estado da transferência nomeadamente a sua conclusão;

4.1.8. Dados de identificação do software do navegador e do sistema operativo;

4.1.9. Sítio web a partir do qual acedeu ao nosso website;

4.1.10. Palavra que utilizou para pesquisar sobre o nosso website;

4.1.11. Nome do fornecedor de serviço de Internet.

4.2. Durante a visita ao website, o Monumental Lido Medical Center poderá recolher dados pessoais do utilizador (por exemplo: nome, e-mail e contacto telefónico, ao utilizar a o formulário de contacto, onde pode deixar registada outra informação que possa contar outros dados pessoais.

4.3. As informações pessoais que nos são enviadas através do nosso website serão usadas para os fins especificados nesta política. Assim, podemos utilizar as suas informações pessoais para o seguinte:

4.3.1 Personalização da experiência de visita ao website;

4.3.2. Relacionamento comercial;

4.3.3. Utilização dos serviços disponíveis no nosso site;

4.3.4. Enviar notificações por e-mail que foram solicitadas pelos utilizadores;

4.3.5. Lidar com reclamações referentes à utilização do nosso website;

4.3.6. Manter o website www.monumentalclinic.com seguro e evitar fraudes;

4.4. Ao utilizar o website do Monumental Lido Medical Center, o utilizador compromete-se a aceitar a presente Política de Privacidade. Se não aceitar os termos desta Política de Privacidade, pedimos-lhe que não faculte nenhum dado de carácter pessoal através deste website ao Monumental Lido Medical Center.

4.5. O utilizador garante que os dados pessoais facultados ao Monumental Lido Medical Center são verdadeiros e torna-se responsável por comunicar qualquer alteração dos mesmos.

Se não desejar receber informações referentes aos nossos produtos ou serviços no âmbito de atividades de marketing, poderá exercer o seu direito de oposição entrando em contacto connosco através do e-mail: geral @ monumentalclinic.com

5. Period of conservation of your data

The user’s personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user’s personal data will be stored and kept for a period of 10 years after the last change, update or user interaction with Monumental Lido Medical Center. After this period, they will be deleted.

6. Storage of your personal data

Personal data collected and processed by Monumental Lido Medical Center are stored on servers with limited access, monitored and controlled, located in dedicated facilities, namely certified datacenters.

7. Data security and confidentiality

Monumental Lido Medical Center establishes all possible measures to guarantee and ensure the quality and integrity of the information provided by website users, having implemented the necessary measures, both technological and organizational, in order to keep the information safe.

8. Use of Cookies

This website uses cookies to improve its service. Some cookies are essential to guarantee the functionalities provided, while others are intended to improve performance and user experience. You should not continue to access our website after the warning about cookies, if you do not agree with their use.

Thus, when accessing our website, various information is collected such as your IP address, version and type of browser, operating system, domains and the time you access. This data is used only for statistical purposes in order to continuously improve the way the content is presented to users.

We may collect additional information such as email, telephone number, address and name provided by you when using our site. It is possible to use our service without providing us with your personal data, providing data that does not identify you, using a pseudonym or anonymizing the data.

Google Analytics

This website uses Google Analytics as an analysis service supported by Google that helps us customize the website to provide you with a better experience according to your preferences.

This service uses cookies to understand your visit, such as the time you browse our website and the pages you visit. But be aware that no personal data is collected by our Google Analytics account, which means that we cannot see who has accessed our website. You can obtain more information about Google Analytics on the official Google Analytics page.

Facebook: Custom Audience Pixel

It is a piece of JavaScript installed on each page of our website that collects and transmits predefined data to Facebook’s marketing program. We use this service to collect data about user behavior on our website.

Some of the information collected by the pixel includes the browser that is sent to Facebook with the identification of the Facebook user and the URL of the website that the user visited. Each Facebook user has a unique Facebook ID which is device independent which helps to monitor website users when accessing the website from different devices. We use this information for commercial purposes, specifically user-friendly advertisements on Facebook platforms.

9. Changes to this policy

Monumental Lido Medical Center may change this Privacy Policy at any time to reflect current privacy practices. Any changes to this statement are accompanied by a “revised date of update” at the bottom of the document.

Last update: 01-05-2023